I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This may be due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with our Customer Care team below.
Please provide us with the below information as it helps to speed up the process:
- Order number
- Screenshot showing the additional charge
Our team will be able to advise the next steps.
An item I bought is now on sale, can you refund the price difference?
If your item has recently gone on sale, unfortunately, we are unable to refund the difference between the original and sale price.
We're sorry for any disappointment this may cause.READ FULL ARTICLE
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal, Zippay and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
How do I use my store credit?
Our credit notes can only be used in-store.
When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.
Note: Credit notes cannot be converted into a gift card or any monetary value.READ FULL ARTICLE
Can I return or get a refund on a gift card?
We do not refund the balance of any Nude Lucy Australia e-gift cards.
If an item purchased on an e-gift card is returned the item will be refunded back onto a e-gift card.READ FULL ARTICLE
How to purchase an e-Gift Card
To purchase a Nude Lucy e-gift card click here Shop Now, e-gift cards are available in $25, $50, $100 or $250 amounts. The e-gift card will be emailed to the purchaser after payment is processed.
In-store gift cards can be redeemed online.
To purchase a gift card in-store, please use the link here to find your local Nude Lucy store.READ FULL ARTICLE
How to redeem an e-Gift Card
e-gift cards is only applicable in Australia on nudelucy.com.au and can be redeemed in-stores.
e-gift cards purchased from Nude Lucy Australia have an expiry of 36 months, or 3 years, from date of purchase.
We are unable to convert your unredeemed e-gift card balance to cash upon expiry.
Once an e-gift card balance reaches zero, the e-gift card has no further value and cannot be used again online. If you make a purchase using the e-gift card for an amount that exceeds the value of the e-gift card, you must pay the excess amount using another payment method.READ FULL ARTICLE
Lost or Stolen Gift Cards
Nude Lucy Australia e-gift cards cannot be used to purchase other Nude Lucy Australia e-gift cards. e-Gift cards must not be reloaded, resold, transferred for value or redeemed for cash, unless required by law. Nude Lucy Australia e-gift cards are void if they are reloaded, resold, transferred for value or redeemed for cash. We are not able to transfer any unused balance on any Nude Lucy Australia e-gift card.
Risk of LossREAD FULL ARTICLE
Nude Lucy Australia voids any ownership or risk of loss of a Nude Lucy Australia e-gift card once confirmation of purchase is sent to the purchaser. We are not liable for lost or stolen Nude Lucy Australia e-gift cards.
Delivery Information & Requirements for Purchasers
Successful orders and delivery of e-gift cards are subject to the approval of the purchaser’s financial institution. Until the transaction has been successfully completed, your Nude Lucy Australia order may be cancelled or delayed.
Nude Lucy Australia is not responsible for any e-gift cards that are undeliverable or that have not been received due to an inaccurate email address being entered by the purchaser.
If you forward the e-gift card to a recipient and suspect the recipient did not receive his/her Nude Lucy Australia e-gift card and confirmation email, please ensure the email address you entered is correct and contact us.
Reasons for Failed Delivery
If you have confirmed the purchaser email address is correct but the Nude Lucy Australia e-gift card has still not been received after a reasonable time period, delivery may have failed due to the below:
- Email was blocked by a spam filter or routed to a spam/junk folder.
- Email was blocked by recipient’s firewall.
- Email inbox has exceeded its size limit.
- Invalid email address.
If Nude Lucy Australia emails are being blocked, the recipient will need to modify their email settings so that our emails are not considered spam. Please contact us.READ FULL ARTICLE
15% Off Sign Up Code
Sign up to receive emails and get 15% off your first online order.
You will also receive news on our latest drops, exclusive offers, and the latest trends in fashion.
The discount code is a unique code that is emailed through to you up to 48 hours after the email has been verified.
The email may go to your junk/spam folder so please double check these if your email does not appear.
*Please note this discount is only applicable on full priced styles.READ FULL ARTICLE
How do I apply a discount code?
Once you've added the item to your cart, select the "Proceed to Checkout" option and enter the code under the "Gift card or discount code" section before entering your payment details.
Other things to note:
- Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
- Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
- Promotional codes are only redeemable on full-priced items. All sale items are excluded unless advised otherwise.
Do you have a student discount?
If you're a student, you can get FREE, instant access to 10% student discounts through UNiDAYS.
How does it work?
Simply head to UNiDAYS, and click on 'Join Now' or 'Login'.
For instant access to this discount, you must register and verify your student status with UNiDAYS.
What can I use the discount for?
The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.
Am I eligible for UNiDAYS?
- You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.
If you have any issues applying your UNiDAYS discount, please reach out to their team here.
For further information on our terms and conditions, please find it here.READ FULL ARTICLE