Any purchase made in a Nude Lucy store or on nudelucy.com.au between 17/11/2023 –24/12/2023 will be eligible for a return up to 60 days from purchase.
Orders made beyond this time-frame will follow our regular 30 day-return policy.
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) were not marked ‘FINAL SALE’ at the time of purchase
Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):
- Underwear and any items without a hygiene seal (for example swimwear bikini bottoms and one-pieces);
- Cosmetics, makeup and any beauty products or tools;
ITEMS PURCHASED IN-STORE
All in-store purchases must be returned back in-store. As we run off separate systems to our physical stores our online team won't be able to facilitate a return/refund back to the original payment method.
Please ensure to bring your proof of purchase/receipt on the day of your visit.
RETURN TO STORE
Online orders can be returned or exchanged in-store as long as they meet our Return Policy above. Please note if you have paid with Paypal, you can only return to our warehouse for a refund.
RETURN BY POST