All of our deliveries are sent with the authority to leave option, meaning items will be left in a safe place if the driver deems it is safe to do so.
If your parcel is not able to be left in a safe place, your parcel will be taken to the nearest post shop.
What happens if my parcel says delivered but I haven't received it?
Unfortunately, Nude Lucy will not be held liable for any stolen or missing parcels. If you believe there is an issue with your delivery, please get in touch with Startrack directly on 13 23 45 to lodge an enquiry investigation.
If you believe your parcel has been stolen, we implore you to contact your local authorities for further assistance.
What if I don't want to have my parcel left in a safe place, what can I do?
In the event that you do not wish to leave your parcel unattended on the day of delivery, we recommend having your order addressed to a local post office where you can collect your order from.
If you require further assistance with your parcel, please feel free to contact us below.