Returns

Orders returned online are issued with a full refund only.

We recommend processing an online return, then placing a new order. Our return instructions will guide you through the process. 
 
Note: In-store purchases cannot be returned online, please pay us a visit!

If you're returning an item via post, please make sure the original packaging is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out. 

For more details on how to return your online order click here

Note: For shoes, do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition. 

You are responsible for any costs associated with returning your order. 

You can check out our Returns Policy for more information. 

You are most welcome to return a sale item, as long as it meets our return conditions.

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid. 

However please note any item(s) marked as "FINAL SALE" at the time of purchase can not be refunded or exchanged.

You will be refunded according to your original payment method within 2-5 business days* of your return being processed:

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. 

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. 

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

Extended Returns.

Any purchase made in a Nude Lucy store or on nudelucy.com.au between 17/11/2023 –24/12/2023 will be eligible for a return up to 60 days from purchase.

Orders made beyond this time-frame will follow our regular 30 day-return policy. 

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met.

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) were not marked ‘FINAL SALE’ at the time of purchase 

Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):

- Underwear and any items without a hygiene seal (for example swimwear bikini bottoms and one-pieces);
- Cosmetics, makeup and any beauty products or tools;
- Headwear;
- Jewellery; 

RETURN TO STORE 
Online orders cannot be returned or exchanged in-store.  

RETURN BY POST