What is your returns policy?
Any purchase made in a Nude Lucy store or on nudelucy.com.au between 17/11/2023 –24/12/2023 will be eligible for a return up to 60 days from purchase.
Orders made beyond this time-frame will follow our regular 30 day-return policy.
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our three return conditions are met.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) were not marked ‘FINAL SALE’ at the time of purchase
Please choose carefully when purchasing the following merchandise as we will not accept returns for change of mind or exchanges for the following items due to our Health & Hygiene Policy (unless the item is faulty):
- Underwear and any items without a hygiene seal (for example swimwear bikini bottoms and one-pieces);
- Cosmetics, makeup and any beauty products or tools;
ITEMS PURCHASED IN-STORE
All in-store purchases must be returned back in-store. As we run off separate systems to our physical stores our online team won't be able to facilitate a return/refund back to the original payment method.
Please ensure to bring your proof of purchase/receipt on the day of your visit.
RETURN TO STORE
Online orders can be returned or exchanged in-store as long as they meet our Return Policy above. Please note if you have paid with Paypal, you can only return to our warehouse for a refund.
RETURN BY POSTMail your order back to the below address for a refund, note we don’t offer exchanges or credit notes currently.If you require another size or style, please place a new order via the website.Please fill out the Returns form herePlease ensure this form is added to your Return parcel bag.Please note: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service.Please allow approximately 7-10 business days for processing from the time the return reaches our warehouse. Additional processing delays may occur during peak and busy time periods.You will receive an email notification when your return has been processed (be sure to check your spam folder).Please keep a copy of your Return Tracking number from Australia Post.